Support

We answer by email, within one business day.

Email contact@papathemes.com. You can also use Contact support in the app (on Overview, on Help, and on a model that couldn’t be processed).

What to include

So we can help on the first reply, please include:

• Your store name (and the storefront, if you have more than one).
• The product or model name the question is about.
• What you did and what you expected to happen, step by step.
• Screenshots of what you see. For a storefront problem, a screenshot of the ?p3d-debug=1 overlay and the product page address.
• For a processing problem: the error code, the file name, and the text under Technical detail or Details for support on the model page. If you can, attach the file or a download link.

Before you write

These pages answer most questions:

• Processing errors and warnings: every code the app shows, with fixes.
• 3D doesn’t show on my storefront.
• Android AR: unsupported material extensions.
• FAQ.

Joining the beta

Product 3D & AR is in private beta. To join, email us your store URL.